Warranty and after-sales support

Warranty periods

The warranty period starts on the date the acceptance is signed.

• Screen devices and face-recognition devices: 1 year.
• Code-scanning devices and access-control devices: 2 years.
• Smart locks and keypads: 18 months.
• Accessories: 6 months.

Send your model and purchase reference to support if you need help identifying the applicable category.

Request support

Email support@feocey.com or call +1 833 900 2572. Include the product model, order or purchase reference, acceptance record, a description of the issue and relevant photos or error messages. Do not send passwords or biometric records.

Contact support for return instructions before shipping a device. You can also find product guidance on our support page.

Repair and return shipping

Repairs are completed within 15 working days after we receive the device. Feocey covers the return shipping and customs clearance for sending the repaired device back to you.

Contact support to confirm the inbound shipping instructions and the handling of your specific case before sending equipment.

Spare parts after discontinuation

Spare parts are retained for 3 years after a product is discontinued. Contact support with the exact model and required part.

Information shared with support

Our website inquiry privacy notice explains how information submitted through this website is handled. Smart-lock service information is available on the service privacy page.