Feocey / Smart lock support
A little help.
A smoother way in.
Here from the link in your printed manual? You’re in the right place. Find your installation guide or speak with the Feocey smart-lock after-sales team.
People you can reach
Let’s get your lock
working with your door.
Use these dedicated smart-lock channels for installation, operation and after-sales questions.
Service hours: Monday–Saturday, 8AM–6PM, China Standard Time (UTC+08:00). Sunday closed.
Before you contact us
A few details help us help you.
- 01
Identify your lock.
Share the model on the label, purchase channel and order reference. A photo of the inside and outside of your door helps identify the installation.
- 02
Show what happens.
Describe the step that fails, any light or sound, and the app message. A short video can help. Keep passwords, access codes and private account details out of screenshots.
- 03
Keep a way back in.
Check setup with the door open and your existing key available. Use the battery and installation instructions for your exact model; contact support before resetting or dismantling the lock.
Keep the guide close
Smart-lock manuals.
Match the model and appearance to your lock. If yours is different, send a label photo to the team above.
- Download PDF
X-Gen 1 smart lock user manual
Manual · English translation · PDF · 1.4 MB · V1.0.3
For the interior thumbturn replacement lock powered by three CR123A batteries. Source translation is supplied unchanged; follow the guide supplied with your exact lock.
- Download PDF
Smart Door Lock 002 specification
Specification · English translation · PDF · 192 KB
Source specification translated as supplied. Confirm door fit, finish and supported application for the ordered version.