Resources / After-sales Support
Let’s work through it.
Help us understand your device, setup and the issue you are seeing.
Resources for your device
FC8286LD
Mortise smart lock with OLED display
Documents for FC8286LD.
- Download PDF
FC8286LD smart lock user manual
Manual · English · PDF · 4.8 MB
Tuya Wi-Fi manual for the screen-equipped mortise lock. Remote access follows the documented request and approval workflow.
Common questions for FC8286LD.
What should I include in a technical support request?
Include the overseas product model, firmware or software version, connection method and a short sequence that reproduces the issue. Screenshots, indicator behavior and relevant logs help; do not send passwords, access credentials or personal biometric data.
What should we check if a device repeatedly restarts?
Compare the power supply voltage, current capacity and wiring with the specification for the selected configuration. If the problem continues, record whether it happens at startup or during a particular action and send the model, firmware and observations to technical support.
How does FC8286LD app approval work?
FC8286LD uses Tuya WiFi with a doorbell-request workflow: press 9# on the lock to send a request, then respond in the paired app. Remote approval follows the request and the supplied firmware, network and access permissions.
Which reference should we use to configure FC8286LD?
Use the FC8286LD manual for installation, administrator setup and Tuya WiFi pairing. Confirm the supplied firmware and test the 9# doorbell-request workflow with the paired app before normal use.
What should an FC8286LD installer check?
Use the FC8286LD installation reference to confirm the lock body, door preparation, thickness and opening direction.