Resources / After-sales Support
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Resources for your device
FC20L
Bluetooth smart handle lock
Documents for FC20L.
- Download PDF
FC20L smart lock user manual
Manual · English · PDF · 3.8 MB
Tuya Bluetooth handle-lock manual. Confirm the door preparation and compatible gateway for remote services.
Common questions for FC20L.
What should I include in a technical support request?
Include the overseas product model, firmware or software version, connection method and a short sequence that reproduces the issue. Screenshots, indicator behavior and relevant logs help; do not send passwords, access credentials or personal biometric data.
What should we check if a device repeatedly restarts?
Compare the power supply voltage, current capacity and wiring with the specification for the selected configuration. If the problem continues, record whether it happens at startup or during a particular action and send the model, firmware and observations to technical support.
Which app connection does FC20L use?
FC20L uses Tuya Bluetooth. App operation connects to the lock over Bluetooth; remote functions require a matching gateway and the confirmed network configuration.
What does FC20L need for remote app functions?
The Tuya Bluetooth configuration needs a compatible gateway for remote functions. Confirm the gateway model, lock firmware, enabled functions and network setup with the order.
How should we prepare the door for FC20L?
Match the FC20L lock body, door preparation, thickness and opening direction to its own installation reference before preparing the door.