Resources / After-sales Support
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Resources for your device
FC102DH
Residential mortise smart lock
Documents for FC102DH.
No documents for FC102DH are available to download here yet. Ask for the manual, drawing or integration reference that matches your configuration.
Request documents for FC102DH ↗Common questions for FC102DH.
What should I include in a technical support request?
Include the overseas product model, firmware or software version, connection method and a short sequence that reproduces the issue. Screenshots, indicator behavior and relevant logs help; do not send passwords, access credentials or personal biometric data.
What should we check if a device repeatedly restarts?
Compare the power supply voltage, current capacity and wiring with the specification for the selected configuration. If the problem continues, record whether it happens at startup or during a particular action and send the model, firmware and observations to technical support.
How can we get the FC102DH installation and setup manual?
Request the FC102DH manual and installation drawing with the lock-body and software configuration. Use the reference for the exact supplied assembly before preparing the door or configuring access.
What installation details does FC102DH need?
Confirm the FC102DH lock body, door thickness, opening direction and fixing positions with the installer. Request its matching installation drawing.
What should we confirm for FC102DH app access?
FC102DH model information identifies Tuya. Confirm the exact network version, firmware and enabled functions, and request its own setup reference.