Resources / After-sales Support
Let’s work through it.
Help us understand your device, setup and the issue you are seeing.
Resources for your device
FC-TFTBJ
Compact bridge tripod turnstile
Start with the device and the symptom.
A short, reproducible report helps us identify the right next step. Contact the team for device operation, installation references or integration questions.
Identify your equipment
Include FC-TFTBJ and its configuration, order reference if available, firmware and application version. A photo of the device label helps distinguish configurations.
Show the setup
Describe the power supply, interface, connected controller or host, and mounting. Include a wiring diagram or clear connection photo where relevant.
Describe what happens
List the steps, expected result, actual result and whether the issue is repeatable. A short video or sanitised log can help. Remove passwords, tokens and personal biometric information.
Find the right reference.
Use the download centre to find documents by model. If your configuration’s manual is not listed, request it with the model and firmware so the team can identify the appropriate version.
Before returning equipment.
Contact the team with the product and order details before sending a device back. Warranty eligibility, inspection, repair, shipping and return authorisation are reviewed against the applicable order and product terms.
Quality assurance & service →Documents for FC-TFTBJ.
No documents for FC-TFTBJ are available to download here yet. Ask for the manual, drawing or integration reference that matches your configuration.
Request documents for FC-TFTBJ ↗Common questions for FC-TFTBJ.
What should I include in a technical support request?
Include the overseas product model, firmware or software version, connection method and a short sequence that reproduces the issue. Screenshots, indicator behavior and relevant logs help; do not send passwords, access credentials or personal biometric data.
What should we check if a device repeatedly restarts?
Compare the power supply voltage, current capacity and wiring with the specification for the selected configuration. If the problem continues, record whether it happens at startup or during a particular action and send the model, firmware and observations to technical support.
How do we choose a gate structure?
Start with the passage workflow, available space and users. Swing gates use swinging barrier leaves; flap gates retract their barriers; tripod turnstiles use a three-arm mechanism; full-height turnstiles use a rotating barrier; AB gates coordinate two sequential stages. Review the lane layout, supervision, accessible route and emergency behaviour with the project team.
Does a single-mechanism cabinet mean a complete single lane?
For compatible swing and flap systems, a single-mechanism cabinet controls one side of a lane. Two matching outer cabinets form one lane; adding a compatible double-mechanism cabinet between them can form two lanes. Single and double mechanisms describe cabinet configurations, not complete lane quantities. Tripod, full-height and AB gates use their own arrangements. Confirm the final quantities and footprint on the project drawing.
Is cabinet size the same as clear passage width?
No. Cabinet size, clear passage width and the complete installed footprint describe different measurements. Confirm the cabinet arrangement, arm or barrier movement, accessible route, fixing pattern and service clearance using the approved project drawing.